Automatic Teller Machines: A Revolution and its Pains
On March 15, 2010, Consumer Protection Council (CPC) held a Consumer Interactive Forum in Abuja. At the forum, Mr. Chris Chukwu, the Deputy Director, Financial Policy and Regulation Department of the Central Bank of Nigeria who stood in for the CBN Governor said Automatic Teller Machine fraud is among the leading complaints coming to the apex bank. The Director-General, CPC, Mrs. Ify Umenyi also observed that complaints received in CPC on financial services for 2008 and 2009 put ATM complaints second behind non-issuance of share certificate. Really, the soaring incidences of ATM fraud should worry any bank customer. This piece looks at the pros and cons of the ATM revolution in Nigeria. According to an internet source, “the very first ATM in Nigeria was installed by National Cash Registers (NCR) for the defunct Societe Generale Bank Nigeria (SGBN) in 1989”. ATMs are operated via debit and credit cards. There are three variants of these in Nigeria. They are the Standard Card, Verve Ca...